Note
What a back-office system owes its members
A back-office system is a promise to the people whose records it holds. Here's how we design for that obligation, not just the workflow.
Insights
Thinking in public.
Whitepapers, notes and working ideas from our practice — on building systems in African markets, on risk, and on where the two meet.
Type
Topic
Sector
4 pieces
Whitepaper
Risk and systems in African markets
A working paper on where technology and risk meet in Southern African institutions — what scales, what fails, and why the two disciplines belong together.
PDF Note
Self-insurance structures, explained for boards
When carrying your own risk beats buying cover — and how a board can tell the difference before committing.
Note
Building for low bandwidth is building for everyone
Performance is not a finishing touch in Southern African markets — it is a first-class requirement, and it makes the product better for everyone.
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